Refund policy

No Refunds or Returns Policy

All purchases for educational services, lessons, and digital products are final and non-refundable. Due to the nature of our services, we do not offer refunds or returns once the initial payment installment has been made.  Students and families who are committed to attending are the best fit for our studio.

Service Slots & Exchanges

While we do not offer refunds or cancellations, we understand that scheduling conflicts arise. If you need to reschedule a private lesson, you may request a time slot exchange subject to the following conditions:

• Exchanges are only available for private lesson time slots.
• A different time slot must be available in order to complete the exchange.
• Exchange requests must be submitted in advance of your scheduled lesson time.
• Exchanges are a one-time courtesy and are subject to availability at our sole discretion.

To request a slot exchange, please contact us directly at angie@ozaukeetalent.com.

No Exceptions

We are unable to make exceptions to this policy, including for missed lessons, no-shows, or scheduling conflicts.  You are paying to reserve a time slot regardless of whether you attend or not.  

By completing your purchase, you acknowledge and agree to this policy.